Return and Refund Policy

Last Updated: September 28, 2026

At BoneRoad, we want you to be satisfied with your purchase. If you have any questions or concerns about your order, please contact us, and we'll be happy to help.

Returns

We accept return requests within 30 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

To initiate a return, please contact us at boneroad77@gmail.com with your order number and the reason for your return. We will provide instructions on how to proceed.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 5–10 business days. Please note that your bank or payment provider may require additional time to process the refund.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue. We will review the situation and work with you to arrange an appropriate resolution.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Original shipping fees are non-refundable unless required by applicable law.

Exchanges

If you would like to exchange an item, please contact our support team. Exchanges are subject to product availability.

Contact Us

For return or refund inquiries, please contact:

Email: boneroad77@gmail.com